SCAM emails falsely claiming to be from high street banks have been targeting Warwickshire residents.
The ‘phishing’ emails contain bank logos and contact information to make them appear genuine.
They typically state the bank is ‘implementing new authentication procedures’ and request that the recipient complete an ‘account verification process’.
The recipient is usually asked to click on a link in the email which takes them to a copy of the bank’s website. Any personal or financial information that is then divulged is stolen and could be used to access bank accounts or for identity theft.
Clicking on an unusual link or downloading a suspicious email attachment may also leave a computer vulnerable to viruses or malware.
Warwickshire Trading Standards advised resident to look out for the following features which could indicate a scam email:
- If it’s unusual or unexpected, (e.g. if it is a bank you have not got an account with)
- If it’s addressed to ‘Dear Customer’, not to you directly
- If it has been sent from a public email domain, for example @hotmail.co.uk
- If it’s poorly written or there are misspelt words
- If hovering your mouse over the link in the email reveals a suspicious web address
- If the email creates a sense of urgency, for example suggesting that if you don’t act immediately, you will be locked out of your account
- If it contains any suspicious attachments
- If your email provider has already placed it in your junk folder
- Criminals may also send scam emails that falsely purport to come from a company you have purchased goods or services from, or a Government or council department.
What you can do:
- Never download an attachment or click on a link in a suspicious email. Even if you believe the email to be genuine, it’s always safer to log into a bank, company, or Government account by typing the correct web address into your browser or by using the official app
- Never respond to a suspicious email, doing so may encourage scammers to send you more phishing emails
- Mark the email as junk, so that it goes directly into your junk folder if it is sent again
- Forward the email to the National Cyber Security Centre at [email protected].
- If you think you have accidentally compromised your passwords or usernames, change these as soon as possible and alert the bank/company/organisation.
Visit https://safeinwarwickshire.com/cybercrime for more advice on cyber security.
