Getting Off GamStop: Guide for UK Players - The Rugby Observer

Getting Off GamStop: Guide for UK Players

Rugby Editorial 9th Mar, 2023   0

We can all agree that GamStop helped a lot of people fight their gambling habits. Their self-exclusion programme is specially designed to provide maximum control to players and allow them to avoid gambling sites at any cost. However, this programme is stacked with strict rules and they can sometimes be annoying to deal with, so despite that GamStop empowers responsible gaming, many players seek to get off it as soon as possible. But is it possible?

How GamStop Works

Before we start with a simple explanation of how to cancel GamStop, let’s first get introduced to how this service works. Namely, GamStop is one of the most successful ways of addressing the gambling problem in the UK. The whole idea is set on the self-exclusion programme where a person agrees to be restricted from entering any online casino sites from a GamStop scheme. This way, if a certain player is struggling with a gambling addiction, GamStop would be the perfect opportunity to end it.

Therefore, more than 250.000 players are using this service as the registration process is quite simple. On top of that, there are various self-exclusion programs you can choose from. To be more precise, GamStop offers six-month, one-year, or five-year self-exclusion programs.

In that light, you are able to adjust the length of the self-exclusion program to your needs. The most popular option is the six-month programme. Most importantly, if you have any funds left in the online casino that’s in the GamStop scheme, the operators are obligated to pay you out immediately.

Getting Off GamStop in Three Steps

Now, before we get into more details, here is a major issue: getting you off the GamStop programme until your self-exclusion term expires is impossible. However, once it’s over, you need to take only three simple NonStopCasino steps to get off GamStop exclusion. Let’s see what these steps are.

Step 1. Wait for Your Exclusion Period to Expire

Considering what has been just said, you need to wait for the GamStop self-exclusion period to end. We know that this might not be the most suitable option for those who want to gamble immediately, but it’s definitely a way to go if you can’t do anything else.

Depending on the self-exclusion period, as we said above, you will have to wait a decent amount of time for the programme to end. It can be six months, a year, or five years. There are times when players are nearly done with the programme but want to end it immediately. Unfortunately, it cannot be helped (unless they play on casino sites outside GamStop), and they will still have to wait.

Step 2. Call GamStop Contact Centre

The second step on your way to deactivate your self-exclusion period is to contact the GamStop support centre. There are three available ways to do so:

Contact them via email which is [email protected] – They will usually answer in a day or two.

Use the live chat option on their website – You can only contact them between 10am to 8pm, every single day of the week.

Give them a call at 0800 138 6518 – They are also available seven days a week from 10am to 8pm.

In case there is anything you want to clarify before you cancel your GamStop self-exclusion period, you can use the ‘’Ask a question’ option’. Here, you can fill out the form by leaving your email address, name, subject, and question. GamStop support will most likely take this into consideration in a day or two, depending on the workflow they’re dealing with at that moment.

Contacting them is fairly easy, that we can agree on. But, what’s the actual question or inquiry you should ask them? Obviously not how you cancel their self-exclusion programme earlier, this option is not available.

In other words, if you’re cancelling the self-exclusion programme after your Minimum Exclusion Period (six months, one year, or five years), all you have to do is to give them a call and explain the problem. This is why many GamStop members don’t bother calling the contact centre, as the best way for them is to sit out the period, or find an online casino that’s not participating in this scheme.

Step 3. Wait for 24 Hours and Return to Playing

Finally, it’s important to mention that you need to wait 24 hours after cancelling your GamStop self-exclusion before you can start gambling again. This period is called the ‘cooling-off’’ period which pimples that your self-exclusion period is still running. Only after you have been removed from the programme, and the ‘cooling-off’’ period runs out, you’ll be able to gamble again.


All in all, the whole idea behind the GamStop programme is definitely a good thing, if executed properly. However, this type of restriction might be too much for some, especially if they choose longer-period subscriptions. Therefore, think twice before you indulge in the self-exclusion program. Anyhow, once the period is over, cancelling the program is fairly easy as we described above.

This is a submitted article.



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