Council service supporting families through pandemic - The Rugby Observer

Council service supporting families through pandemic

Rugby Editorial 10th Oct, 2020   0

FAMILIES in Warwickshire have been flocking to the county council’s Family Information Service (FIS) for information, advice and one-to-one support on a range of issues throughout Covid-19.

During the pandemic, the service has been in particularly high demand providing extra support to families facing additional challenges, compounded by limited access to their usual support networks and reduced face-to-face contact with peers.

A parent called Nadya contacted FIS during the pandemic with financial worries. The service helped her to reduce her monthly water bills and set up a repayment plan to help clear rent arrears. She was also referred to a Family Support Worker for some advice on her child’s behaviour.

Lukas, a single parent with physical health needs, was struggling with his mobility. The service advised him about finance and housing and help was provided to his daughter for practical support such as shopping.




FIS has also helped single parent Rebecca, who has three children and had just moved into a new property from emergency accommodation. FIS supported Rebecca with charity applications for white goods, furniture and household goods.

Warwickshire County Council’s spokesman for children’s services Coun Jeff Morgan said: “For many families in Warwickshire, the consequences of lockdown have had a huge impact on family life, such as schools being closed, financial worries and mental and physical health concerns. The Family Information Service have been on hand to support families through this providing a vital service to so many.


“Throughout the pandemic the service has worked tirelessly to help families with any concerns that they have and the team have received nearly 2,500 calls over the past six months from families looking for help to manage a range of issues such as parental conflict, contact with children, finance, housing, behaviour, education and a variety of other concerns.”

FIS operations manager Jo Rolls added: “We are a friendly, knowledgeable team who are on-hand to help parents, carers and families in Warwickshire. No one ever said parenting was easy and the service is there to give some help and reassurance when it is needed most so people don’t feel they have to tackle obstacles alone.”

As well as supporting families, parents and carers, FIS also helps teachers and other professionals working with children and young people in Warwickshire.

The service’s newsletter provides updates on services, information on schools, mental health support, family activities and much more.

FIS provides advice, information and one-to-one support to anyone with children ages 0-25, on issues including family relationships, finance, housing, parenting support, special educational needs and disabilities (SEND), childcare, and health and wellbeing.

Email [email protected] or call 01926 742274 to contact FIS.

Visit www.warwickshire.gov.uk/parentupdates to sign up to the FIS newsletter.

Visit www.warwickshire.gov.uk/childrenandfamilies to find out more about the support available for families in Warwickshire.

Names of parents mentioned in this article have been changed to protect anonymity.

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