Help at hand if mobile upgrades in Rugby cause TV interference - The Rugby Observer

Help at hand if mobile upgrades in Rugby cause TV interference

Rugby Editorial 18th Nov, 2023   0

IMPROVEMENTS to mobile networks in Rugby are underway – but could impact on TV signals.

The mobile network service upgrades aim to boost speed, performance and coverage for mobile phones.

But Restore TV, an organisation owned by the UK’s four mobile network operators, has warned there is a chance these improvements may cause interference to TV received through an aerial – such as Freeview, BT, TalkTalk and YouView.

Symptoms could include intermittent sound, blocky images – pixelation – or loss of TV signal.

Residents affected by the upgrades can get free support from Restore TV, which reports to communications watchdog Ofcom to ensure people can still watch free-to-view TV if mobile service upgrades cause interference.

The programme offers additional support for people who are 75 or older, are registered blind or partially sighted, or receive benefits such as personal independence payments (PIPs), attendance allowance, constant attendance allowance, or War Pensioner’s Mobility Support.

Ben Roome, CEO of Restore TV, said: “If you see new TV interference, we’re on hand to help you resolve the issue.

“We can send a free Restore TV filter for you to fit between your aerial lead and TV or set-top box to remove mobile signals and allow you to watch free-to-view TV as normal.

“In most instances, fitting the filter will resolve any issues, but if this isn’t the case, we may also be able to arrange a follow-up visit from a Restore TV engineer at no cost, depending on eligibility.”

Cable and satellite TV, such as Sky or Virgin, are not affected. However, viewers with these services who also watch free-to-view TV through an aerial can receive a free Restore TV filter.

Residents are more likely to be affected if they live in an area with weak digital television reception, have a TV signal booster and whose TV aerial is close to a mobile mast.

For residents in flats or communal buildings, Restore TV provides landlords or property managers with support to resolve problems.

Any viewers who experience new interference to free-to-view TV should contact Restore TV by visiting or calling the free number 0808 1313 800.


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