A BOATYARD in Rugby whose staff have recently helped to avert two potential disasters has been presented with a top national tourism award.
Clifton Cruisers was crowned Best on the Canals, Rivers and Lochs at Hoseasons’ 13th annual Gala Awards evening – a celebration of the self-catering specialist’s lodge, park and boating locations across the UK that have been rated highest by customers.
The award was presented at a ceremony held at the Celtic Manor Resort in Newport, South Wales.
Rob Over, Managing Director at Clifton Cruisers, said: “This is fantastic news. The success of our business is ultimately dependent on how holidaymakers feel about their stay with us, so receiving an award based on the strength of our customer satisfaction scores is particularly pleasing.
“We do everything we can to give our guests a first-rate experience whenever they visit, so it’s nice for the team to get the recognition they deserve.”
Simon Altham of Hoseasons said: “It was an absolute pleasure to hand over this award to the team at Clifton Cruisers. We all know the importance that positive reviews can have on bookings and it’s clear from the feedback they’ve been receiving that they’re doing a fantastic job of looking after our customers.
“They deserve all the plaudits that come their way and I wish them every success for the year ahead.”
Rob received praise from two of his residents in September after disaster struck, as reported by The Observer.
He used machinery to move a fallen tree which was pushing a narrowboat underwater while the occupants were trapped inside.
And he agreed to repair a grieving dad’s boat for free when he ‘lost everything’ – including photos of his late son – after his houseboat was gutted by a fire.
