‘THOUGHTFUL’ staff at Warwickshire County Council’s (WCC) payroll services team have scooped a national award.
The team won the ‘Excellence in Service Delivery: The Unsung Heroes’ Award at the PPMA Excellence in People Management Awards 2022 – beating off competition from three other councils in the category.
Judges found the team demonstrated a high level of consistency, alongside creativity and innovation, with clear outcomes evidenced by user engagement and feedback.
Based on the quality of their submission, the payroll team were also successful in winning the overall Silver Award during the ceremony in Manchester.
The judges said: “We felt that the second most outstanding PPMA Award winner was the Excellence in Service Delivery given to Warwickshire County Council.
“Payroll is an often-overlooked part of the council and yet it has such a critical role to play in the system. It also, ultimately has a major impact on the local economy.
“Through the work undertaken, the team responsible was able to demonstrate not only significant improvements in accuracy, but also the empowerment of the local community. This was made possible by the thoughtful and very different approach that they took to consulting with employees and the community in very different ways than before.”
WCC’s customer and transformation spokesman Coun Andy Jenns said: “We couldn’t be prouder of our payroll team for winning this prestigious award and for the fantastic – but often unsung – work they do every day. Their hard work and dedication ensure that our colleagues are able to deliver excellent services to residents, helping to make Warwickshire the best it can be.”
The PPMA seeks to enhance, promote and raise the standards of people management and organisation development within public services.
Visit www.ppma.org.uk/excellence-in-people-management-awards-2022 for more information.